1. Do I need an appointment?
a. Walk-ins are generally accepted at all of our locations. That said, to schedule an appointment, please call us at 858.554.1212. We almost always have same day appointments available.
2. What will I have to pay?
a. We will collect your co-pay at the time of the visit—cash, check or credit card. Each insurance plan is different so call the number on the back of your card for more information on your co-pay and deductible.
3. Where do I park?
a. There is a parking lot at the La Jolla office you must use which is directly west of the building we are located. At Hillcrest the parking lot is underground on the left hand side of the road as you go north on 5th avenue (we validate at this location). At Clairemont there is an abundance of free parking in front of and behind the office. At Kensington there is parking in the back of the building and street parking right in front of the office.
4. Who will I be seeing?
a. We have many doctors and PAs on staff who you can choose from based on availability. You are welcome to see the same person each time or switch. Be sure to check who you are seeing when you make your appointment.
5. How do I get refills?
a. When you come for your visits you may inform us of which refills you need at that time. You can also contact your pharmacy and they will send us a request which we complete generally within 24 hours. If you would like a 90 day supply let us know.
6. How do I get labs done?
a. If you call a week before your annual physical, we can send your lab order to labcorp and have your labs done before the visit. Then we can review them at your physical. Otherwise we will order labs at your visit and call you with the results. If you have Aetna you must go to Quest Diagnostics, otherwise we generally use Labcorp.
7. How do I get a referral to a specialist?
a. If you have a PPO you just need to call the specialist for an appointment; you generally do not need a formal referral. We will give you suggestions of who to see. If you have an HMO we will submit a referral to your insurance and wait for approval which is generally 1-2 weeks. Once we get the approval we will call you with the information and you then contact that office to make the appointment.
8. How do I get a copy of my medical records?
a. If it is a copy for you personally, just call and request your records. There will be a $35 charge. If it is a copy to send to another doctor, just come in and sign a release and we will send your records to that doctor without a charge.