FAQs

Walk-ins are accepted at all of our locations. That said, we highly recommend scheduling an appointment in advance to ensure availability!

We will collect your co-pay at the time of the visit. Each insurance plan is different so call the number on the back of your card for more information on your co-pay and deductible.

All of our locations have available parking! Call for more details.

We have many providers on staff who you can choose from based on availability. You are welcome to see the same person each time or switch. Be sure to check who you are seeing when you make your appointment.

When you come for your visits you may inform us of which refills you need at that time. You can also contact your pharmacy and they will send us a request which we generally complete within 24 hours. If you would like a 90 day supply let us know.

If you call a week before your annual physical, we can send your lab order to labcorp and have your labs done before the visit. Then we can review them at your physical. Otherwise we will order labs at your visit and call you with the results. If you have Aetna you must go to Quest Diagnostics. Otherwise we generally use Labcorp.

If you have a PPO you just need to call the specialist for an appointment; you generally do not need a formal referral. We can give you suggestions of who to see upon request. If you have an HMO we will submit a referral to your insurance and wait for approval which is generally 1-2 weeks. Once we get the approval we will call you with the information so you can contact the appropriate office to make the appointment.

If it is a copy for you personally, just call and request your records. If it is a copy to send to another doctor, we’ll need you to sign a release so that we can send your records to the appropriate doctor.